Your commodities are insured by
This insurance proposed* to you for every expedition on Chronotruck. It covers the value of your property up to €50,000 for many cases:
Partial delivery or damage: your commodities are damaged or partially destroyed during transportation...
Non-delivery: your goods have been stolen after the carrier took them over or your goods have been destroyed in an accident involving the truck.
*included on every shipment made before 01/01/2023
New or used goods that you ship under appropriate packaging and usage for all travel in France, Western Europe, Eastern Europe (except Russia, Ukraine, Belarus)
For new insured property : invoice value of property purchased or sold up to a limit of €50.000
For used insured property : original sales invoice value, having had depreciation inferred for (new value - 10% for a seniority of - 2 years, -20% at - 3 years, -30% at - 4 years, -40% to - 5 years, -50% to - 10 years, no guarantee possible beyond) within the limit of €50.000.
In case of non-delivery: registered letter of complaint to Chonotruck from the 15th day following the expected date of delivery, accompanied by the invoice of purchase, sale or replacement of the goods.
In case of partial delivery or with material damage: provide a copy of the consignment note mentioning the reservations relating to missing and / or damaged packages and the type of damage suffered. Confirm to Chronotruck these reserves by registered letter within 72 hours after the day of delivery, accompanied by the invoice of purchase, sale or replacement of the goods.
absolutely declare the problem on the consignment note - delivery slip and confirm it to Chronotruck by registered letter with acknowledgment of receipt within 3 days. Contact us in any case by e-mail and telephone to warn us and follow all stages of compensation.